Return & Complaint Policy

Returns

At TEAA, we are committed to providing our customers with a positive shopping experience. As part of this commitment, we offer a hassle-free return policy to ensure your satisfaction.

Return Eligibility

All unused, undamaged items in their original condition and packaging are eligible for return within 30 days of the original purchase date.

Customized or personalized items, as well as certain digital products, are not eligible for return.

Proof of purchase, such as a receipt or order confirmation, is required for all returns.

Items purchased from third-party sellers or marketplaces may be subject to different return policies. Please refer to the seller's policies for more information.

Return Process

Contact our customer service team within 30 days of your purchase to initiate a return. You can reach us by phone, email, or through the contact form on our website.

Provide the order number, item(s) you wish to return, and a brief explanation for the return.

Our team will provide you with a prepaid return label and instructions for sending the item(s) back to us.

Once we receive the returned item(s) and confirm their condition, we will process your refund. Refunds will be issued to the original payment method within 30 business days.

If an item is eligible for return but not in its original condition, we reserve the right to issue a partial refund or refuse the return.

Complaint Handling

At TEAA, we take customer satisfaction very seriously. If you are ever dissatisfied with our products or services, we encourage you to let us know so we can address the issue.

Filing a Complaint

Contact our customer service team by phone, email, or through the contact form on our website.

Provide details about the issue you are experiencing, including the order number, product details, and a description of the problem.

Our team will investigate the complaint and work to resolve the issue in a timely manner.

Complaint Resolution

If your complaint is found to be valid, we will provide a refund, replacement, or other appropriate resolution.

In the event that you are not satisfied with the resolution, you have the option to file a complaint with the relevant consumer protection agency.

TEAA is committed to addressing all complaints fairly and professionally. We will keep you informed throughout the investigation and resolution process.

If a complaint is upheld in your favor and we have charged you complaint handling fees, we will refund the full amount of the fees within 30 days.

We appreciate your business and value your feedback. If you have any questions or concerns about our return or complaint policies, please don't hesitate to contact our customer service team.